(a) Shipping Policies and Rates
– Orders within Australia: Item/s are dispatched within 1-2 business days after receipt of order.
– International Orders: Please allow 2-4 weeks for delivery, due to customs.
– Express post: Orders usually arrive within 1-3 working days.
(b) Shipping options available at checkout include:
– $15.00 Express post (within Australia) – please allow 1-3 working days for delivery.
– Flat rate fees for all International Orders of $30.00.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
How are items shipped?
Our main courier is Australia Post, however other courier services may be used from time to time. It is not possible to specify a preferred carrier when placing your order.
Please note – some items may be confiscated by customs within your own country (this does not happen very often). Some items may not have a tracking system available (registered post can be tracked to tell us that it has left the country, traceable registered post will give full tracking ability). Slim By Nature takes no responsibility for the actions of others (customs or postal service) and cannot be held responsible for a parcel that gets lost or confiscated.
Country Eligibility: Slim By Nature products are not available for shipment to all countries. The delivery address that you specify must be within a country eligible to receive these products.
Slim By Nature reserves the right at any time, in its sole discretion, with or without notice to you, to expand or limit the countries eligible for receiving Slim By Nature products.
Slim By Nature offers a 14-day return policy from date of purchase. Items must be returned complete and undamaged.
Please Note: e-books (RRP $49.95), online courses and other digital products are NOT eligible for refunds after they have been accessed.
Upon your payment of our fees for digital content, we grant you a non-exclusive, non-transferable licence to use the digital content for your personal, non-commercial use, subject to and in accordance with the terms of this agreement. You may copy, store, transfer and burn the digital content only for your personal, non-commercial use.
You represent, warrant and agree that you will use our products and services only for your personal, non-commercial use and not for any redistribution of the digital content or other restricted use.
You agree not to infringe the rights of the digital content’s copyright owner (Slim By Nature) and to comply with all applicable laws in your use of the digital content.
You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or otherwise transfer or use the digital content.
You are not granted any synchronization, public performance, promotional use, commercial sale, resale, and reproduction or distribution rights for the digital content.
You acknowledge that the digital content embodies the intellectual property of Slim By Nature and is protected by law.
You agree that we have no liability to you for digital content you find to be offensive, indecent or objectionable.
All sales final
All sales of digital content are final. We do not accept returns of digital content.
Downloading, risk of loss and availability of digital content
Once you have purchased digital content, we encourage you to download it promptly and to make back-up copies of it. If you are unable to complete a download please contact Slim By Nature customer service at firstname.lastname@example.org.
You bear all risk of loss after purchase and for any loss of digital content you have downloaded, including any loss due to a computer or hard drive crash.
In all return/refund cases please contact email@example.com to obtain authorisation on any returns.
Slim By Nature offers a 14-day return policy from date of purchase.
All return items are the responsibility of the consumer to return to Slim By Nature.
Slim By Nature will hold no liability or incur any expenses regarding postage and/or handling fees upon return of products by the consumer in any circumstances.
Unused products must be returned in the same condition they are received.
Faulty, damaged or partially used products will be addressed and assessed on a case by case basis.
For items that were incorrectly ordered by the customer, the customer will pay the return postage and the postage paid upon ordering will be deducted from any refund of returned goods.
Please include a copy of your invoice or packing slip. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number.
Slim By Nature Pty Ltd
PO BOX 660
SOUTHPORT QLD 4215
Refunds for the price of the product will be made within 7-14 days. Refunds are made to the purchasing credit card or to a supplied bank account. If the card has expired, please let us know the new expiration date in order to expedite your refund.
Please Note: e-books and other digital products are NOT eligible for refunds after they have been accessed, the cost of which $49.95 will be deducted from the total sale amount including $15 or postage.
Cancellation of Events
All Slim By Nature event tickets, once purchased are non-refundable.
If you have any questions in relation to the information products or services we provide, you can contact us using the following details: